FACTS ABOUT OUR JEWELLERY
PILGRIM jewellery is made primarily of brass or zinc. It is first plated with copper and then with 16 to 22 carat gold or 925 sterling silver. We use stones including SWAROVSKI ELEMENTS, semi-precious stones and glass stones. We also use natural and freshwater pearls. All PILGRIM jewellery is 100% nickel-free and each item is handmade.
FACTS ABOUT WATCHES
PILGRIM uses the best Japanese and Swiss quartz movements. The straps are leather or stainless steel and all cases are made from stainless steel. Decorations use SWAROVSKI ELEMENTS. All PILGRIM watches have mineral glass faces.
See our watch manual for further details, settings and instructions.
FACTS ABOUT SUNGLASSES
All PILGRIM’s sunglasses are manufactured in accordance with our own high quality standards. Each pair is the result of 4-6 hours of meticulous craftsmanship, reflected in the polished finish and perfect fit. The sunglasses fulfil all applicable requirements in the EU and US for lenses and UV400 protection.
WEAR AND TEAR
Many factors influence the wear and tear of jewellery, including sweat, perfume, hairspray, alcohol and medicine consumption, body imbalance, stress, air pollution and others. These factors provoke a chemical reaction in the metal, which can be seen in the form of oxidizing. All gold and silver oxidize, and because PILGRIM jewellery is plated with genuine gold and silver, it will oxidize over time, i.e. become darker.
The oxidizing may be transferred to the skin. If you experience a change in the above factors, the transference will likely disappear. As a result, you can often wear the jewellery at a later time, without the transference.
Crystals and leather cannot tolerate any form of chemicals. We recommend that you clean your jewellery after use if it has been in contact with chlorine, perfume, hairspray or sweat.
We recommend that you do not sleep, shower/bathe or participate in sport while wearing jewellery.
1. What is PILGRIM jewellery made of?
Answer: PILGRIM jewellery is hand-made. It is made of tin, zinc or brass. The surface is plated and have most often a top layer of either sterling silver or 16 carat gold. Silver and gold surfaces can be oxidized or darkened to different degrees. All jewellery is surface treated with a very strong finish to prevent rapid oxidizing.
2. What are PILGRIM watches made of?
Answer: PILGRIM watches are made of stainless steel or brass. These are a very durable materials and ideal as base for high quality platings. Gold watches are plated with 22 carat gold. The movements are Japanese or Swiss.
3. What are PILGRIM sunglasses made of?
Answer: PILGRIM sunglasses are available in three different materials according to design and size: acetate (handmade), TR90 (moulded plastic) and metal. They are all hand polished and are quality products.PILGRIM sunglasses are UV400 protected and CE approved.
4. Are all products nickel-free?
Answer: Yes, all PILGRIM products are nickel-free. We have random checks conducted by independent test companies such as SGS or Force. We also get documentation from our suppliers that all products are nickel-free.
5. Why does jewellery give some people a rash?
Answer: Since all our jewellery is nickel-free, it is not an allergic reaction to nickel in the jewellery. However many people are allergic to silver without knowing it and think it is a nickel allergy. Because many allergic reactions occur on areas where jewellery is often worn (e.g. the neck, wrist or under the ears), it is difficult to know the cause without testing. The rash does not always occur where the cause is. If the reaction is caused by food or drink, the rash may not be around the mouth but often on an area of the body where the skin is thin and sensitive, such as the neck or wrist.
6. Can I sleep and swim with my jewellery on?
Answer: We recommend that you do not sleep, shower/bathe or participate in sport while wearing PILGRIM jewellery. Many factors influence the durability of jewellery. These may include air humidity, sweat, perfume, hairspray, consumption of alcohol or medicine, body balance and stress. These factors can provoke a reaction in the metal causing it to oxidize earlier than it ordinarily would. All gold and silver oxidize eventually. All PILGRIM jewelry plated with sterling silver or genuine gold/rose gold, it will become darker on the surface, sometime showing as spots sometimes as a general darkening of the color.
7. How can I keep my jewellery clean?
Answer: Jewellery can be cleaned with a soft cloth. This is particularly important if the jewellery has been in contact with sweat, chlorine, perfume or hairspray. Natural pearls and leather cannot tolerate chemicals of any kind. It is important not to store jewelry in the bathroom as the air humidity will cause it to oxidize faster.
8. Why does the jewellery sometimes leave marks?
Answer: Occasionally the skin under the jewelry can be dark, bluish or perhaps even green. There can be several reasons for this. Factors such as stress, body imbalance, use of medicine, alcohol consumption or use of perfume can cause a chemical reaction in the metal. Metal oxidizes and can in some cases be transferred onto the skin. The stains can easily be removed and in most cases, the transference stops with a change in one or more of the above factors.
9. Why are the colours of precious stones not always the same?
Answer: Precious stones are natural stones and their appearance is due to their naturally varying shades and hues. This is why it is impossible to decide upon a colour scale for all stones. The same type of stone can consist of both light shades and dark shades, have smaller or bigger spots or color veins and still be the same stone. That’s why they are so beautiful!
10. What do I do if I change my mind about my PILGRIM purchase?
Answer: Many PILGRIM dealers are members of a PILGRIM exchange service, which means that you can exchange your purchase for another PILGRIM product within 30 days at PILGRIM dealers who are part of this scheme. Products must have a valid barcode and an unbroken exchange label detailing the purchase date and price group. The item can then be exchanged for one or more products corresponding to the value of the PILGRIM product you wish to exchange by taking the item and the receipt back to the shop it came from, you can exchange it or have your money back in line with the shop’s refund policy. Since many shops have their own exchange policy, always remember to ask a member of staff what that particular shop’s position is on exchanging goods.
11. How can I make a complaint about a PILGRIM product?
Answer: If you have received a PILGRIM product which you are not satisfied with, for one reason or another, you can go to the shop the item came from at any time, taking your receipt with you. The shop will deal with your complaint.
Many shops have their own procedure for dealing with complaints, so it may be a good idea to ask a member of staff what the shop’s position is.